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Job Description: Ops Coordinator

The ops coordinator is expected to conduct the following activities: 

  1. Operations support: Leading the backend operations for class scheduling, curriculum checks, instructor coordination, administrative coordination, and quality assurance 

  2. Lead Engagement on website, WhatsApp, email, social media: You will be required to check and respond to messages using pre-existing templates, resolving queries through meetings, proposals, follow-ups etc, and update lead interaction tracker daily. 

  3. Additional support on miscellaneous tasks: Customer engagement, HR related support, 'How To' videos, Classroom observations, Curriculum related edits, support marketing team in post scheduling, social media and community engagement, and content creation where required

    
The ops coordinator is also expected to follow some general working norms and standards, highlighted but not limited to:

  1. Working at minimum 6 hours a week. 

  2. Giving a weekly update via meeting or email, regarding work completed, plans for the following week, new initiatives, and any delays in work and plans to get back on track.

  3. Maintaining all work on the relevant Codeschool.pk shared drive

  4. Where applicable, updating any logs or tracking information in the relevant databases

  5. Where applicable, create standard operating procedures and checklists for your area of work

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Codeschool.pk will provide you with support and training on how to use different Codeschool.pk platforms for lead engagement and query resolution and will provide access to relevant licenses to any specialized software. 
 


Nature of work:

This is a remote role and applicants from all over the world are welcome. Pay scales will be benchmarked to the Pakistan market rates in Pakistani Rupees. 

 

Qualifications:

Mandatory

  • Proficiency in usual applications like MS Excel, MS Word 

  • Excellent oral and written communication skills in English and Urdu 

  • Demonstrate motivation, conscientiousness, and integrity to do the role

  • Discipline and ability to work remotely

 

Preferred

  • Experience working with a CRM

  • Experience working in a customer support role

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